Frequently asked
- How do I know the condition of the piece?
Every piece comes with a condition rating:
10/10 — New Imported: Brand-new, imported pieces that have never been worn.
9/10 — Pre-Loved: Gently pre-loved pieces with minimal signs of wear.
Please note: All condition ratings are mentioned clearly on the product listing.
- Can I return or exchange a piece?
All purchases are final sale. We do not offer returns, exchanges, or refunds once an order has been placed.
Since most of our pieces are one-of-one, please check the product photos, description and condition rating carefully before placing your order. If you need more pictures or details, message us on WhatsApp before ordering.
- How long will my order take?
Once your order is placed, please allow 2–3 working days for packing and processing.
After dispatch, your order should be delivered within 7 days, depending on your location and courier service.
Delivery timelines may vary during festivals, sales, holidays or high-volume periods.
Once your order is shipped, you will receive the tracking details.