Cancellation & Refund Policy

GThrift follows a final-sale policy.

Once an order has been successfully confirmed and payment has been received, the order cannot ordinarily be cancelled, returned, exchanged or refunded.

This policy applies because many GThrift pieces are one-of-one or available in very limited quantities.

GThrift does not accept returns for purchased products.

Customers should carefully review product photographs, descriptions, measurements and condition ratings before placing an order.

GThrift does not offer exchanges after an order has been confirmed.

Refunds will not be provided because of: change of mind; incorrect size selection; personal preference; colour preference; failure to review product information before ordering; dissatisfaction with the fit where the product matches its listed description; or any other reason that is not attributable to GThrift.

A refund may be issued where the issue is attributable to GThrift.

This may include circumstances such as: an item being sold both online and offline due to an inventory discrepancy and subsequently being unavailable; GThrift being unable to fulfil a confirmed order due to an error on GThrift's part; or another material issue caused by GThrift that warrants a refund.

Where GThrift determines that a refund is applicable, the refund will be processed to the original payment method, subject to the payment provider's processing timelines.

If GThrift sends an incorrect item or there is another material fulfilment error attributable to GThrift, customers should contact us promptly at: Email: thegthrift3@gmail.com · WhatsApp: +91 75069 16660.

Please provide the GThrift order number and required unboxing video so that the matter can be reviewed.

Unboxing video requirement: To be eligible for any claim regarding a damaged, incorrect, or missing item, a continuous unboxing video must be recorded from the moment the parcel is opened, clearly showing the package, shipping label, and the product inside.

The video should show the original parcel and the opening process continuously and should not be edited. We will not consider claims supported only by photographs or images taken after opening the parcel.

We strongly recommend recording a complete opening video to protect yourself in case of any issue. If the required unboxing video is not available, the claim will be automatically rejected.

There is no fixed deadline currently specified for submitting the unboxing video. However, customers should contact GThrift as soon as possible after discovering an issue.

Wrong product: If the product delivered is different from the product ordered, the customer must submit the required continuous unboxing video. GThrift will review and verify the video and the claim.

If the claim is approved, GThrift will refund 50% of the value of the affected product. The 50% refund applies only to the affected product's value and does not include shipping charges.

For example: Affected product value: ₹1,000 · Shipping charge: ₹100 · Approved refund: ₹500. The shipping charge is not included in the 50% refund calculation.

Missing product: If one or more products are missing from a multi-item order, the customer must provide the required continuous unboxing video showing the original parcel, shipping label and the opening process.

For example, if four items were ordered but the video clearly shows that only two items were removed from the original packaging, the customer should contact GThrift and submit the video for verification. GThrift will review and verify the claim and provide the customer with the applicable next steps.

Depending on the verification and circumstances, GThrift may either arrange shipment of the remaining item(s) or provide a refund where applicable. A refund is not automatically guaranteed simply because a customer reports a missing item.

Damaged products: GThrift does not knowingly ship damaged products. Products are checked before dispatch. GThrift is not responsible for external wear and tear or damage caused to the parcel or product during transit by the courier service. Courier/transit damage does not automatically qualify for a refund.

Once the required unboxing video has been submitted, GThrift will review the video and verify the claim.

After the claim has been approved, the refund will be initiated within 3–5 working days.

The time taken for the amount to reflect in your account may vary depending on your bank/payment provider.

No refund will be initiated until the submitted unboxing video has been reviewed and the claim has been approved.

If you need additional photographs, measurements, product information or clarification regarding condition before purchasing, please contact GThrift through WhatsApp or the contact details provided on the website.

Contact for claims: Phone: +91 75069 16660 · WhatsApp: +91 75069 16660 · Email: thegthrift3@gmail.com · Instagram: @thegthriftt.

Customers should provide their GThrift order number and the required unboxing video when contacting GThrift regarding a claim.